Shipping & Returns

Shipping Policy

The shipment of perishable and heat-sensitive foods and beverages on warm-weather days or to warm-weather regions requires some extra care and expenses. Due to global climate change, days with temperatures exceeding 78° Fahrenheit become increasingly more frequent throughout the year. Here is what you need to know before placing your order:

Perishable Products (Sausages, Cheese, Pretzels)

We ship perishable products (sausages, cheeses, pretzels) all year long. During warm Spring and Summer months (May - October) we use thermal insulation and ice packs to keep the products cool as long as possible and label the shipping box accordingly. In most cases, based on many years of experience, the products will arrive just fine at the destination within Two Day or Next Day shipping time. We require this shipping method during hot temperature months.

Shipping and Delivery

During warm-temperature months, we ship perishable products only on Mondays and Tuesdays. Regretfully we have no control over the shipping process. Ground shipments may get delayed and guaranteed delivery shipments may arrive late during the day. Perishable orders cannot sit out on the porch, so the recipient needs to be at home, when packages arrive.

What if sausages or pretzels arrive warm?

All of our sausages are pre-cooked and stored at frozen temperatures. Pretzels are also kept at frozen temperatures. These products will thaw during delivery and may arrive cold, cool, or even warm.

Refunds

All sales are final and we will not refund your payment or ship replacement products for any orders with perishable or heat-sensitive products

Hurricanes, blizzards, severe thunderstorms may delay shipments to the affected regions until the weather has normalized. In some instances, we will delay the shipment of products to areas with known weather hazards. If mail carriers chose to delay deliveries, we will not provide any refund, if packages are delivered late.

Sourcing and Shipping Variances:

Flat fee for fragile and cold products--- ($10)

Shipping costs may vary

Return & Exchange Policy

RETURNS

All purchases are final.

Please check your order carefully. We do not offer refunds or store credits when:

products were delivered intact and as described, but don't match the personal taste of the recipient;

an incorrect shipping address was provided;

products or quantities were selected in error;

the recipient was not available to take packages when the order was delivered;

packages were stolen after delivery;

the problem was not reported within 24 hours of delivery;

the problem or missing package was not reported after 48 hours when the order was placed;

the order is fraudulent;